Call Center Agents Jobs in Nairobi, Kenya
Burmese, Vietnamese,Mandarin and Cantonese Languages Speaking Call Center Agents
Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Burmese, Vietnamese, Mandarin and Cantonese languages speaking call center agents.
Duties and Responsibilities
· Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
· Make well balanced decisions and personally driven to be an effective advocate for our community.
· Investigate and resolve issues that are reported on client platform such as requests for account support.
· Respond to user inquiries with high quality, speed, empathy and accuracy.
· Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
· Identify inefficiencies in workflows and suggest solutions.
· Recognize trends and patterns,and escalate issues outside the company policy to the global team.
Qualifications and Experience
· Between 18-30 years.
· Must be living in Kenya.
· Must speak fluent English and One among the stated languages above.
· College education a mandatory requirement.
· Must be currently unemployed or working as a casual.
· Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
· High affinity and cultural awareness of political/social situation regarding the relevant market/region.
How to Apply
To apply send your CV to: firstname.lastname@example.org by 14th May 2021.
Indicate the Language you are familiar with on the email subject for easier retrieval and placement.
NB: Flexi Personnel does not charge candidates for job placement