Online Support Team
Twitter – @Safaricom_Care and @SafaricomPLC

Facebook – www.facebook.com/SafaricomPLC

Online Chat – Live Chat

Customer Support Team
PrePay: Call 100 (Free),SMS 100(Free) Or +254 722 002100 (chargeable)
Email: customercare@safaricom.co.ke

PostPay: 200 (Free),SMS 200(Free) Or +254 722 002200 (chargeable)
Email: advantage@safaricom.co.ke

Data Queries: mobileoffice@safaricom.co.ke

Careers and HR
Jobs and Internships – Log on to Career Portal and upload your CV and apply.

General Queries – hr@safaricom.co.ke (NO applications are processed over email, only through the PORTAL)

Communications and PR Team
Email: prcomms@safaricom.co.ke (This is for media queries ONLY)

Phone: +254 722 003272

Safaricom Limited
P.O Box 66827, 00800 Nairobi
Website: www.safaricom.co.ke

CEO’s Office
Email: ceo@safaricom.co.ke